Q) I BOUGHT a Huawei contract phone from Sky Mobile for £810. Within 30 days, it developed a fault with messaging.
Eventually I agreed to a repair, but after an hour on the phone I was told that it does not repair Huawei phones and I had to go straight to the manufacturer.Sky is still refusing to exchange the phone.You reported this fault last summer within the 30-day cooling-off period, when you should automatically have been offered a refund or free replacement.As you bought your phone through Sky, it was up to that company to sort this out for you.
I was home at the time and didn’t give Hermes permission to leave my parcel with anyone else. CCTV shows no one knocked on my door. JD also said it could not find my double transaction.You were right to chase JD Sports and not Hermes. Your contract was with the retailer. Even so, you hit a brick wall.
you're not in charge to do ànything