All you need to know about claiming chargeback on your credit card

This applies to certain circumstances, such as flights cancelled because of the Covid-19 coronavirus, and is evaluated in line with the Visa and MasterCard chargeback rules.

The exception is cancellations due to government prohibition as government regulation and/or law supersedes association rules on dispute rights. Customers are advised to try to resolve this with the merchant before initiating a dispute.A cardholder has tickets for an event that was cancelled and rescheduled. However, the cardholder does not want to attend the event on the alternative date chosen by the merchant.

Government regulation and/or law supersedes association rules on dispute rights. The cardholder should work directly with the merchant to resolve the dispute.A cardholder purchased goods/services and the merchant cancels the goods or services due to a government prohibition. For example, an airline cancels a flight because government closed the border. Does the customer have dispute rights?

Summarised as follows: no chargeback rights for covid....

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