I’m sharing what he did to help others who may be in this situation.
Telesales agents talk a good talk, playing up the good bits of a contract and playing down the not-so-appealing terms and conditions. And for those who agree to the deal, there’s no piece of paper to read through the call to check exactly what it is they are going to get for their money. “It was for 10G data and R135 worth of calls. The woman did mention YouTube in the conversation, but she definitely didn’t make it clear that all that data could only be used on YouTube!”Lisa was within her five-business-day cooling off period to cancel a direct marketing deal — that’s when the company initiates the deal, not the consumer — when she contacted MTN. So the network should have immediately cancelled the contract on those grounds alone.
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