Q. My credit score dropped 100 points when a doctor’s office sent my account to collections because of a billing error on their part. I have always had a perfect credit score and the provider never informed me — they had a bad address for me — of an insurance billing error that they made in 2020. I spoke to the collection agency and the insurance agency multiple times and both say the provider is at fault and they need to rectify. However the provider will not return my phone calls or emails.
If you haven’t checked all three of your credit reports yet, you may want to be sure they all are showing the same information before continuing, Mott said. A free copy of your credit report can be obtained at“Each of the three credit reporting agencies — Experian, Transunion and Equifax — provide the ability to start a dispute with an online form,” she said.
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