It will also be providing smart prepayment meters to those who are struggling with rising costs.
Chris O’Shea, chief executive of Centrica, parent company of British Gas said: “We know that some prepayment customers are self-disconnecting and not coming forward for help, so we have reviewed our policies to do more to target support at this group. "As a responsible business we are doing all we can to support our customers during this crisis – our work with the British Gas Energy Trust provides grants and money advice services."that over three million Brits ran out of credit on prepayment meters last year because they couldn't afford to top-up.Plus, 19% of those cut off in the past year then spent at least 24 hours without gas or electricity.
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