Although they held non-refundable flights, Phil explained to an Air Canada agent on the telephone that they still wanted to fly in the right direction.
“The plane was still three-quarters empty. We felt there was a lot of room for them to make that change,” said Phil.Trending NowHe and his wife had the means to book a replacement flight at an additional cost, but he says other travellers may not be so fortunate. Considering all the flight delays, cancellations, missing bags and lost luggage over the Christmas period, Phil wonders why Air Canada wouldn’t use its discretion to make small changes, when possible.“A month later and they learned nothing, absolutely nothing,” said Phil, referring to the December delays and cancellations.
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