'Exceptionally high volume' of calls to RTB leading to backlog on queries about renters' credit

DELAYS IN PROCESSING queries to the Residential Tenancies Board are having a knock-on effect for people seeking to claim the new renters’ tax credit.

Announced in Budget 2023, the €500 tax credit is available to all renters who have a tenancy that is registered with the RTB. O’Brien said that the high volume of queries to the RTB for tenants’ registered tenancy number has lead to delayed responses from the agency.“The RTB is experiencing an exceptionally high volume of calls and emails, which has led to a delay in responding to some queries, including those from tenants applying for the tax credit, where the majority of tenants are contacting the RTB for their Registered Tenancy number,” O’Brien said.

“It’s long been known that the RTB just don’t have the resources to do what they’re tasked with,” Costello said.He said that an efficiency review of the agency should be examined by the Government, adding that there is a need for more automation and publicly available information.

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'Exceptionally high volume' of calls to RTB leading to backlog on queries about renters' creditGreen Party TD Patrick Costello said that the RTB are overburdened and don’t have the resources they currently need. If a tenant cannot find their tenancy registration number, the landlords name, PPS No, and address will be enough. Why do you suppose there's so many calls 🤔 could it be a large number of landlords either reluctant to confirm they are RTB registered or shy about given their PPSN (Both required for the revenue application form) 🤔 Well they are not busy helping landlords get unpaid rent
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