“The intense public outrage in response has clearly had some impact on the airline – but there’s much more to do to make all credits workable for all consumers.
“Qantas customers also frequently complain that when they go to rebook a flight at the same time on the same route, they have to pay significantly more when using a credit than they paid for the original flight.” Qantas was one of the most complained about businesses on the NSW Fair Trading complaints register for the past six months.
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