The Department for Work and Pensions is rolling out a huge change for Universal Credit claimants next month.
It will come into effect at the end of September 2023 and will involve virtual agent to answer simple questions. This is instead of Universal Credit callers having to press the keypad for specific menu choices.People calling up for support will be asked why they are calling, then the virtual agent will use speech recognition to determine what help they need. The virtual agent will be able to answer simple questions.
With regards to Universal Credit, there isn’t a flat rate you can claim. Instead, it depends on your living situation and whether you work or have savings, as well as other factors. Your claim is first made up of a 'standard allowance' which is based up on your age and if you’re claiming as a single person, or in a couple. The standard allowance is:
Deductions are made based on your earnings; whether you have savings, and other matters, such as if you owe the DWP any money. If you work, there is a 'taper rate' which reduces your maximum Universal Credit payment as your earnings increase.
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