Generative artificial intelligence is going to hyper-personalise service delivery and governments should not let the failings of robo-debt stop agencies from embracing the powerful technology, former NSW digital minister Victor Dominello says.
A team of former NSW officials behind the states world-leading Service NSW platform have joined former minister Victor Dominello in a new advisory firm known as Service Gen.“It’s not if, it’s just how fast. The knowledge economy is health, it is education, it is law and so much more.” Professor Dominello and the former head of Service NSW, Damon Rees, have launched a new advisory firm called Service Gen, drawing on people who have been behind NSW’s world-leading digital transformation.The group aims to offer real-world experience to other jurisdictions and portfolios looking to embrace AI and other advanced technologies to transform sectors in government.
until you’ve worked inside these big systems,” he said. “Until you’ve come to fully appreciate the operating context of government, the challenges and constraints, and built the lived experience of what works and doesn’t. There’s a unique experience there.”He said government transformation efforts were littered with too many technology centric and IT product-centric attempts to change.