Sunday, February 25, 2024 5:26PMThe AT&T nationwide outage was caused by a software update gone wrong, not malicious intent, sources tell ABC News.AT&T is offering an account credit to customers who were affected by a nationwide outage earlier this week, the company announced in an email sent to customers.ABC7 Chicago is now streaming 24/7. Click here to watch
"We apologize for Thursday's network outage, which may have impacted your ability to connect with family, friends, and others," the email read. "As a valued customer, your connection matters, and we're committed to doing better. To help make it right, you'll automatically receive an account credit. We're also taking steps to prevent this from happening again in the future. Our priority is to continuously improve and be sure you stay connected.
The temporary network disruption that affected AT&T customers in the U.S. Thursday was caused by a software update gone wrong, according to preliminary information from two sources familiar with the situation.The disruption prompted federal agencies to investigate whether the outage was caused by a cyberattack.
In an earlier statement to ABC News, AT&T confirmed the outage and advised customers to make calls over Wi-Fi. "Some of our customers are experiencing wireless service interruptions this morning. We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored," an AT&T spokesperson said."We have restored wireless service to all our affected customers. We sincerely apologize to them.