AT&T said it is making it up to its customers affected by last week's outages.Published: Feb. 25, 2024 at 12:52 PM CST – AT&T is offering compensation to those who were affected by the cellular outage last week.“We recognize the frustration this outage has caused and know we let many of our customers down,” AT&T said in a statement. “We understand this may have impacted their ability to connect with family, friends, and others.
The company said it wants to “make it right” by reaching out to customers who were potentially impacted and automatically applying a credit to their accounts. Customers will be credited $5, which AT&T says is the average cost of a full day of service. The company says customers should see the credit in one or two billing cycles. The credit will not apply to AT&T Business, AT&T Prepaid or Cricket customers.“Our priority is to continuously improve and be sure our customers stay connected,” it said.
AT&T was one of a number of cellular services nationwide, including T-Mobile and Verizon, that reported service issues Thursday morning. The company said 70,000 outages were reported across multiple cities including Houston, Atlanta and Chicago.Aside from personal communication, the outages also reportedlyAT&T says its outage was caused by a coding error. Other carriers said their networks were operating normally, and the problems were likely stemming from customers trying to connect to AT&T users,