Report explains why Gmail users are losing their accounts despite having 2FA enabled

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Anam Hamid is a computer scientist turned tech journalist who has a keen interest in the tech world, with a particular focus on smartphones and tablets. She has previously written for Android Headlines and has also been a ghostwriter for several tech and car publications.

Two-factor authentication or 2FA is designed to give you peace of mind that even if someone else gets ahold of your password, they won't be able to access your account. Some hackers targeting Gmail and YouTube users have figured out a way around that.

My Google account got hacked. The hackers changed the password and the phone number and also edited the 2 factor authentication settings. So I have no way to log in to that account." -Hi! A person has stolen my Gmail account. They changed the two factor authentication to their own recovery email and phone. Account recovery is not working and sends me on a loop. I am the legitimate owner for over 10 years and have identifying information if necessary.

Our automated account recovery process allows a user to use their original recovery factors for up to 7 days after it changes provided they set them up before the incident. For additional protection, we continue to encourage users to take advantage of security tools, like passkeys and Google’s Security Checkup."

 

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