NSW government’s debt collection agency broke law using automated bank withdrawals

Since 2016, Revenue NSW has used machine learning technology to assist it to generate high volumes of garnishee orders each day.Since 2016, Revenue NSW has used machine learning technology to assist it to generate high volumes of garnishee orders each day.The New South Wales government’s debt collection agency broke the law when it used an automated system to withdraw money from millions of bank accounts to claw back unpaid fines, a scathing report has found.

Sign up for Guardian Australia’s free morning and afternoon email newsletters for your daily news roundup Despite undergoing some changes, the scheme was “wrong” between March 2019 to March 2022 because it did not provide decision-makers with clear reasoning and evidence, or clearly and fully record those decisions.

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