The National Consumer Tribunal has ruled that the company charged on-the-road, administration and handling service fees in contravention of the National Credit ActIn a first ruling of its kind , the National Consumer Tribunal has instructed Volkswagen Financial Services to refund, with interest, customers it charged for on-the-road , administration and handling service fees since 2007.
Volkswagen Financial Services had taken the matter to the tribunal after the National Credit Regulator alleged in October 2017 that the fees were in contravention of the National Consumer Act. It also wanted Volkswagen Financial Services to submit a report with the number of consumers refunded and the total amount refunded.
Volkswagen declined to comment, saying Volkswagen Financial Services was a separate legal entity. In a statement on the ruling, Volkswagen Financial Services said it was reviewing the ruling and soliciting legal advice. “We shall revert in due course,” it said on Monday. In its submission to the tribunal, Volkswagen Financial Services disputed the allegation.
Hallelujah
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Refunds due: VW financers' 'on the road, admin and handling fee' unlawfulThe tribunal ruled that VW Financial Services SA should cease to charge consumers 'on the road' admin and handling fees on credit agreements from April 10 2019.
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VW’s on-the-road fee is off the table, tribunal decrees'We will continue to issue compliance notices to any vehicle financier that is charging the on-the-road fee.'
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