Costa's frappés including standard coffee, salted caramel with coffee and chocolate fudge brownie mocha have all been affected by the recipe switch.Commenting on X, formerly Twitter, this month, customer Nicola Rudge asked: "Why are you putting instant coffee in your frappes? Tastes vile. Ruined them won't be buying another.
Costa explained that it had made the decision to help speed up service, although it said the quality of the drinks remain the same. "Based on customer feedback and research, we revised our Frappe recipes to enhance the overall product experience, achieving a more intense flavour profile with a thicker texture.
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