For pure succinctness, the subject line that stood out among the many recent reader e-mails about Aeroplan was this one:, inspires a wide range of strong emotions among its current and former members. “Aeroplan has been fabulous for our family,” one reader said in an e-mailed response to aBut others reported frustrations booking the flights they wanted, and simply with accessing Aeroplan via the Air Canada website.
Several readers said they had issues with the two-factor authentication when accessing the Aeroplan website. A numerical code is sent electronically to your mobile phone or e-mail address and you have to enter it to log in. Several readers said that in their experience, you must enter the code by typing the actual numbers and not by copying and pasting it.
Another suggestion from readers is to try the Aeroplan mobile app instead of the website – some people found the app easier to use. Another thought was that access issues may be a result of unauthorized account activity by hackers. A couple of readers said Aeroplan was helpful in sorting out this type of situation, including the restoration of points used fraudulently.
Complaints about long waits to talk to Aeroplan staff were common. But many people reported zero problems accessing Aeroplan’s website and app. In booking a recent international flight, one reader described the process as “seamless and user-friendly.” An Air Canada media relations person reached out after that original newsletter on Aeroplan. If you’re the person who gave up on Aeroplan and took the train instead, contact me atOne final note from Aeroplan users is to persevere in trying to book flights. The value you get for your points is greater than when you redeem for merchandise. The biggest complaints about booking flights: inconvenient departure times and long layovers.