A debt adviser said she felt “humbled and surprised” after she was appointed OBE in the King’s Birthday Honours.
She set up the Community Money Advice charity in the 1990s not long after she and her family fell into “massive debt” themselves. Ms Keates said her family went into debt after they lost a child and “weren’t able to function normally” as a result. Community Money Advice held its first drop-in session at a local church and now has centres in about 160 locations across the UK.
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