A ransomware attack at Dublin-based Patelco Credit Union may prevent customers from accessing banking services for days or weeks, the company saidIn an email to credit union members, Patelco President and CEO Erin Mendez said a cybersecurity forensic firm was helping the company investigate the attack and recover its networks as soon as possible, but said restoring full service to customers would take time.
Checks written on Patelco accounts will be paid, while mortgage or rent payments made by personal check from Patelco checking accounts are being processed. However, each of those transactions will show a delay in debiting or crediting the Patelco account. Mendez said Patelco would reimburse any late fees incurred because of the ransomware attack, and any Patelco overdraft, late payment or ATM fees will be waived until the system is fully back up and running.
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