TNB to re-credit those overcharged

In a statement, the company said it viewed seriously the concerns of consumers over the drastic increase in their bills and was committed to resolving the issue.“This includes returning the excess amount if indeed they have been overcharged. It will be re-credited into the customers’ bills,” it said, adding that it would continue to cooperate with the Energy Commission.

Meanwhile, yesterday, more than 300 people lodged complaints over their electricity bills in the first three hours of the TNB counters being opened at its headquarters in Jalan Banda Kaba here. On Tuesday, Energy, Science, Technology, Environment and Climate Change Minister Yeo Bee Yin said negligence and technical fault as well as billing for electricity usage for over 30 days, instead of the standard 30 days, had caused electricity bills to spike for certain consumers.

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TNB promises to re-credit customers' bills if overchargedTo re-credit if overcharged is NOT enough to appease us. We want to know if TNB deliberately did it to scheme the consumers. And also, whether TNB had done the same thing in the past. We, the consumers, reserve the right to sue TNB over this unethical practice at a later date.
Source: staronline - 🏆 4. / 75 Read more »