Rogers Communications Inc. customers can now expect to be credited for the equivalent of five-days service, instead of the initial two-day credit announced by the company, as it tries to regain trust following a massive network outage last Friday.
One Bay Street analyst estimated the Canadian economy took a $142 million hit because of the outage, as some businesses nationwide weren’t able to“While Rogers subscribers - consumers, small businesses and larger organizations - bore the brunt of the outage, it had a ripple effect across the Canadian economy,” said Adam Shine, an analyst at National Bank, in a report to clients on Tuesday.
Shine believes that Rogers itself will have to pay roughly $150 million because of the outage half of which will go to settling several lawsuits and other billing concessions, while the other half will compensate the company’s wireless subscribers. However, his estimation was released before Rogers decided to increase its customer credits to five days of service from two days.
Innovation, Science and Industry Minister François-Philippe Champagne, who alongside the Competition Bureau of Canada is one of the two remaining regulators that need to approve the Shaw takeover, said he would like to see more competition in Canada’s telecom sector.
I called, asked then for $250 credit or cancel service. Guess what. I didn't cancel.
Wow “up to” 5 days credit instead of 2! Their generosity is beyond comprehension!
How are you going to compensate non Rogers customers? It was a huge inconvenience, and worse, to almost everyone.
SadBillAckman see how you are treated as a loyal client lol 😂 Retention
Sweet, so on the average $60 bill that's about $10. 'Hey everyone, we dropped debit lines, 911 phone lines, cell phones, internet, hospital lines, TV.... Here, take this, it should almost cover the cost of a Big Mac combo.
Should be a month to win trust. Five days, while better than one or two, still feels stingy.