Consumers and businesses expected to take Rogers to court over network outage

A proposed class-action lawsuit, filed by LPC Avocat Inc. in Quebec on Monday, is seeking $400 for all consumers who had a contract with Rogers, Fido Mobile or Chatr Mobile and did not receive services during the outage. The lawsuit also identifies a potential sub-class made up of anyone “who could not operate with their own device or make transactions” owing to the outage, including non-Rogers customers, although the latter group would be limited to Quebec.

“We will continue to work around the clock to restore Canadians’ confidence in us,” she said in a statement. “While there may be some variations in the customer contracts across the country, a failure to provide the service paid for will ground a legal claim for all,” she said via e-mail. He said those contemplating this option may wish to get a lawyer, although legal representation is not necessary in small-claims court.That’s why some consumer advocates say Canadians shouldn’t have to rely on lawsuits to obtain adequate remedies.

Customers “are looking for a quick, clear solution,” Ms. Sai said. “Not everyone is willing to wait until after a class-action lawsuit is resolved to get their fair compensation.”

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Small businesses fear Rogers won’t fully compensate them for thousands in lossesSmall businesses lost thousands of dollars from Rogers outage: CFIB. They were unable to process online orders, use food delivery apps or process debit or credit card transactions during the outage. $3 back from Rogers, but they will get Government funding to 'invest' in technology from the liberal_party Clearly Trudeau's Liberals are not in it for regular Canadians. They serve the rich executives. Rogers: 49 Lobbying meetings in 6 mos. Any allowed to talk to Trudeau? Unfortunate but where was their backup? Does UPS only have one truck? What about the potential dysfunction created at 🇨🇦's hospitals?
Source: TorontoStar - 🏆 60. / 55 Read more »