Canada's Rogers to credit customers with five days service after massive outage

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TORONTO — Rogers Communications Inc will be crediting customers with the equivalent of five days service, it said on Tuesday after the Canadian telecoms…

Rogers has come under pressure from Canadian government, customers and politicians over last Friday’s unprecedented glitch that lasted 19 hours. On Tuesday, the telecoms regulator ordered Rogers to respond within ten days to its questions about the network outage that impacted millions of Canadians.

Rogers, which has about 10 million wireless subscribers and 2.25 million retail internet subscribers, would have to credit between C$65 million to C$75 million to customers in the third quarter due to the outage, Scotiabank estimated in a note on Monday.Article contentThe glitch, which also disrupted flights, has cast doubt over Rogers’ C$20 billion takeover of Shaw Communications.

The CRTC has asked Rogers more than 50 pointed questions relating to the outage and the company has until July 22 to provide its responses, after which the CRTC will decide what additional measures need to be taken.Article content Following the outage payment services firm Interac has decided to add additional network provider to secure its operations from future outages.

 

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We are sheep. The government knows this as does Rogers. Bust up the monopoly.

A hack fixed using a turbine.

Unedited, undomesticated Reuters copy? Seriously?

I'm gonna take my $3.09 and buy a Tesla with it!

Can we get a tax credit from Turdeau for 2,5 years of missing democracy and Charter rights?

And wait for next outage.

Awesome, I can't wait to get my $6.78 credit!

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'We deserve more': Customers not happy with Rogers compensation for nationwide outageRogers users with an $85/month wireless plan can expect a $5.50 credit Compensation? Haven’t received anything or any notice yet Wow, $5.50. 😂😂😂😂 Telecoms are monopolistic,symbiotic, government regulated, lobby based, supply managed,socialist, infrastructure...not good for productivity, transparency, logic, truth, reason...just good for guaranteed revenue flow associated with their supply controlled industry monopoly.
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