Rogers' five-day refund after outage doesn't go far enough, legal expert says - BNN Bloomberg

Rogers Communications Inc.'s move to credit its customers with the equivalent of five days of service following the massive outage that crippled its network last week is"wholly inadequate," a legal expert said.

Rogers made the announcement via a statement posted on Twitter on Tuesday saying that it was"a first step" in earning back its customers' trust. Rogers wireless and internet customers were left without service in the outage that began early Friday morning and led to widespread disruptions. The outage affected 911 services as well as financial networks and other critical services.

Rogers is already facing a class-action lawsuit filed Monday by Montreal-based LPC Avocat Inc. on behalf of customers with a contract with Rogers, Fido Mobile or Chatr Mobile who didn't receive services on Friday or Saturday, as well as"persons in Quebec who could not operate with their own device or make transactions because of the outage" during that period.

I think we deserve more than 20-35 dollars for this.for a week our cable didn’t work,our wifi didn’t work.if anything this should show people to not be all in one company.keep your cellular with one and your internet with another.this way,unless they all go down you can hotspot

Loans Loans Latest News, Loans Loans Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

Rogers pledges five-day credits as Bay Street weighs outage impact - BNN BloombergNEW: Rogers customers can now expect to be credited for the equivalent of five-days service, instead of the initial two-day credit announced by the company, as it tries to regain trust following a massive network outage last Friday. rogersoutage Should be a month to win trust. Five days, while better than one or two, still feels stingy. Sweet, so on the average $60 bill that's about $10. 'Hey everyone, we dropped debit lines, 911 phone lines, cell phones, internet, hospital lines, TV.... Here, take this, it should almost cover the cost of a Big Mac combo. SadBillAckman see how you are treated as a loyal client lol 😂 Retention
Source: BNNBloomberg - 🏆 83. / 50 Read more »