The move is “a first step” to regain the trust of consumers, Rogers spokesperson Chloe Luciani-Girouard said in an emailed statement. “We have been listening to our customers and Canadians from across the country who have told us how significant the impacts of the outage were for them,” she said.
The company didn’t disclose the financial cost. In the first quarter, Rogers earned $2.75 billion in service revenue from divisions that provide wireless, cable television and internet service — about $31 million a day. BMO Capital Markets analyst Tim Casey estimated Sunday that the “unprecedented” network collapse, which began Friday morning and stretched into the weekend, would cost the company $70 million in the third quarter. But that calculation was based on Rogers giving customers a refund for two days of service, not five.Article content
financialpost Not nearly enough. Rogers RogersHelps are you listening?
financialpost When do we get a credit with our taxes for terrible service.
financialpost 5 days for millions of dollars of revenue nation wide. Maybe this is a wake up call opening the eyes of all Canadians that maybe we should not be relying on just one company. Roger's has had a spot and glitchy past where both business and banking should be on a different system.
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