“Unpleasant Discovery”, by Brian McMahon , refers.
Unlike your unhappy letter writer, I rate Discovery Health as world class. My complaint is about Discovery Bank. Space prohibits me from going into detail, but suffice it to say that as an excellent “platinum” customer I was disrespectfully treated after being hit by a large credit card fraud. The bank wants me to pay but refuses to supply me with reasons or proof, despite telling me — on tape — that “I did nothing wrong”.
I referred the matter to the banking ombudsman and the bank’s CEO, who was respectful and promised me the information I requested. He has now advised me that the matter is with the ombudsman — where I had referred it, as I told him weeks ago. By the way, I provided the bank with a signed affidavit, offered to take a lie-detector test and requested a face-to-face meeting. It didn’t respond.The FM welcomes concise letters from readers. They can be sent to
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LETTER: Gored by Discovery BankDisrespectful treatment after credit card fraud has left me fuming
Source: FinancialMail - 🏆 20. / 63 Read more »