Struggling couple furious as Universal Credit leaves them with just £1 a day

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Colin Robinson is one of the many claimants relying on Coventry's foodbank

 

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'Deflection script' used to get Universal Credit claimants off the phone emergesA Labour MP has described the practice, which sees claimants urged to head online instead of speak on the phone, as "outrageous" Isn’t the aim of this to reduce the call demand by moving people to self serve? Doesn’t every company do this? What’s wrong with this. Why shouldn’t people be encouraged to help themselves online? Can people just stop being relentlessly ‘outraged’ about just about everything
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